Email to Work Order Manager

The Email to Work Order Manager tool allows your organization to set up a process in which work orders can be generated upon receipt of an email. This process is especially helpful in organizations that want to use email as a mechanism to integrate service requests generated through a separate system.

To access the Email to Work Order Manager tool:

• Select Tools > System > Email to Work Order Manager from the Main Menu.

  The Email to Work Order Manager opens.

The Email to Work Order Manager is typically set up by Maintenance Connection Implementation Staff. An email address must be established and identified so that Maintenance Connection will recognize the recipient as a work order request. For example, your organization could establish an email address for Company XYZ of [email protected].

Maintenance Connection will use the content of the email to populate the work order as follows:

• The Asset ID will be retrieved from the subject line.

• The date of the email will determine the Requested Date.

• The body of the email will populate the Reason Code.

• The email address associated with the request will be matched against the requester/labor records in the system to identify the correct Requester, if available.

To use this feature, your organization must have a dedicated email address to be used only for these requests. The email address must use POP3. If your organization's email system does not support POP3, you will need to obtain a POP3 account from an available provider.

Contact Maintenance Connection for assistance in setting up this feature.